Ridership across Chicago’s transit system has continued to increase, with May 2024 seeing the highest ridership levels since 2019 for CTA, Metra and Pace. The figures represent nearly 14 percent year-over-year growth for all fixed routes on three Service Boards combined.

The three operators provided more than 32 million rides in May, bringing the system to 64 percent recovery compared to 2019 levels. Since January, more than 144 million rides have been taken, an increase of 18 million rides compared to 2023.

According to CTA, active Ventra accounts are at 97% of pre-pandemic levels, showing that the number of people who ride transit have largely returned, but they are riding less due to flexible work arrangements and other travel pattern changes since the pandemic.

All three transit operators continue to work to adapt their services to meet the changing needs of riders, one of the action items from the RTA’s regional transit strategic plan, Transit is the Answer.

Metra
Metra weekday ridership recovery in May crossed 58% of 2019 levels. May 21 set a record for post‐pandemic Metra ridership with 197,520 riders, surpassing even the previous high set Aug. 2, 2023, for Lollapalooza.

Metra also carried more than 31,000 bicycles in May, nearly twice as many as in May 2019.

In April, Metra sold more than 50,000 monthly passes, breaking its own post-pandemic record for the second month in a row.

Pace
Pace ridership recovery in May crossed 62% of 2019 levels. This growth is largely being driven by Pace Pulse, the agency’s rapid transit service.

In addition to Pace Pulse, the agency rolled out lower fares and additional integrated unlimited-ride passes to make the rider experience more seamless and affordable in 2023.

Pace also deployed more real-time bus tracker signs throughout its service area and launched a new user-friendly trip planning platform last year.

Construction projects like the Harvey Transportation Center and South Campus project in Markham offer an improved experience for riders waiting for their bus.

Pace has also begun offering free fares on Pace fixed-route services for all ADA Paratransit customers.

Pace’s budget assumed ridership at 55% of pre-pandemic levels for the year. At 64% year-to-date ridership recovery, this goal is expected to be surpassed at year’s end.

CTA
CTA has returned 48 bus routes to near pre-COVID-19 scheduled service levels through June of this year, and the improvement is seeing results. CTA bus recovery in May crossed 77% of 2019 levels, making it the fixed-route service with the highest recovery rate in the system.

CTA rail recovery in May was 59% of 2019 levels. In April, CTA announced new spring rail service timetables and plans for increasing rail service throughout summer as new rail operators complete training and are added into service.

Regional transit’s fiscal cliff
The rise of remote and hybrid work and its staying power post-COVID have resulted in significant losses in fare revenue and exacerbated the issue that most systems nationally have been experiencing for decades: drastic underfunding of public transportation. Increasing investment in transit is key to advancing equity, growing our economy and combating climate change.

The RTA system is facing a $730 million annual operating shortfall starting in 2026, which is expected to grow with the cost of providing service in future years. Increasing funding to fill this gap would prevent severe service cuts and fare increases and help the region’s transit operators improve service, grow ridership and create a more equitable system.

“Today, ridership across CTA, Metra and Pace is growing as we see increased service levels, enhanced schedules with more midday and weekend service, new fare products and other changes to meet the needs of today’s riders,” said RTA Executive Director Leanne Redden. “This has only been possible because of flexible COVID relief funding. And while we’re thrilled to see these major ridership gains, this alone will not fill the gap. We are on the right track, and the region cannot afford to have this momentum interrupted by service cuts that will come if a funding solution to the coming fiscal cliff is not found.”

RTA officials said no single revenue source will solve the fiscal cliff on its own. RTA is working with partners and local, state and federal officials to explore a range of options for new revenue while implementing a strategic plan focused on building a safer, more reliable and more accessible system.