ComEd is warning customers to be alert for potential scams and imposters taking advantage of individuals who are self-isolating to steal money and personal information.
Since the COVID-19 outbreak, ComEd has received reports of scammers posing as utility representatives, approaching customers who may be self-isolating or having difficulty paying their bills. These imposters threaten to shut service off or offer cash or credit incentives to obtain a customer’s personal or financial information.
Nichole Owens, ComEd vice president of customer channels, said ComEd field employees wear a uniform with the ComEd logo, including shirt and safety vest and visibly display a company ID badge with the ComEd logo and employee’s name.
ComEd has learned of scammers who “spoof” ComEd’s name and phone number so that a call appears to be from ComEd. They may demand a customer make a direct payment with a prepaid cash card.
In other instances, scammers ask victims to call them back at a different phone number and provide personal information. They may duplicate the recorded message that customers hear when calling a legitimate company, so when customers call the number provided by the scammer, it sounds like an actual business.
“We are committed to doing everything we can to protect our customers from scammers who use the public’s concerns around health and financial uncertainty for deception and harm,” Owens said. “Because these imposters are constantly changing their tactics, we provide our customers with the latest information to help them ward off would-be scammers and help put a stop to their ongoing attempts.”
ComEd will never come to a customer’s home or business to:
- Demand a payment.
- Ask for immediate payment with a prepaid cash card.
- Ask for the ComEd account number or other personal information, such as a driver’s license number.
ComEd will never call a customer to:
- Ask for the account number.
- Ask for personal information such as Social Security number or bank information.
- Ask them to make a direct payment with a prepaid cash card.
ComEd urges anyone who may have been a target or victim of an energy-related scam to contact ComEd at 1-800-334-7661. For more tips on identifying energy-related scams, visit ComEd.com/ScamAlert.