Metra launches COPS app to report safety, security concerns

Metra customers can now use the new Metra COPS app to quickly and discretely report crimes, suspicious activity and other safety or security concerns to Metra police from a train or station. 

The free app is available for Apple users in the App Store or Android users in Google Play.

“This new channel of communication helps us enhance the safety and security of our entire system,” said Metra Police Chief Joseph Perez. “We always ask our customers and employees to remain vigilant and to say something if they see something. Using this app can be a more convenient way to do that than making a phone call.”

The app is meant for the reporting of safety and security issues on Metra trains and facilities, such as a crime in progress, disruptive or aggressive behavior, suspicious activity, unattended bags or packages, vandalism, panhandling, fare evasion or other concerns. 

The app is not intended for reporting customer service issues, service disruptions or travel information.

Customers can send a description along with a photo and/or video of the issue being reported. The app automatically disables the user’s smartphone flash to ensure discretion, and reports can be made anonymously.

Metra Police dispatchers can respond to the customer through the app, send out advisories and broadcast “Be on the Lookout” alerts to app users. Customers also can still report safety and security concerns to Metra Police at 312-322-2800.

The Metra Board of Directors in December approved a five-year, $274,000 contract with ELERTS Corporation to provide Metra with an incident reporting system for smartphones. The Massachusetts-based firm was the sole responsive bidder for the contracted work, which is being funded entirely by the FEMA Transit Security Grant Program.

More informmation:
Questions and answers about the app


About Us

A great community deserves a great newspaper. The HF Chronicle was created in June 2014 as an online publication. In December 2015 we began monthly print publication, too. Our mission is to chronicle the life of our community — news by, for, and about the people of Homewood and Flossmoor, Illinois.

Letters

Do you have something to say? If you want to inform the community about events, issues, recognitions, concerns, etc., write a letter. 

Send a letter

Correction suggestions

If you see a mistake in The Chronicle, whether it's a typo, a misspelling or an error of fact, please let us know. Our goal is to provide reliable, accurate stories, and if we miss a detail, we want to fix it fast.

Submit correction

Contact Us

A great community makes a great newspaper. We want to hear from you with news tips, story ideas, your photos and accounts of events, corrections, problems, suggestions, etc. Call or write the editors
Eric Crump at [email protected] or 630-728-2661
Marilyn Thomas at [email protected]
Tom Houlihan at [email protected]

For advertising, distribution or general business inquiries, contact Eric Crump at [email protected] or 630-728-2661.

Postal address:
The HF Chronicle
P.O. Box 461
Flossmoor, IL 60422